This Privacy Policy applies to kundli.info and to the astrology consultation services offered by Astrologer Shishir Kumar Rai over phone, WhatsApp and email. By using this website or contacting us, you agree to the practices described below. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
01Who We Are
Kundli.info ("we", "us", "our") is an online Vedic astrology service run by Astrologer Shishir Kumar Rai. We offer Kundli preparation, predictions, Kundli matching, love, marriage, career, business and health astrology, and guidance on remedies such as Rudraksha, Yantra, Gemstones and Puja.
02Information We Collect
We only collect the information needed to prepare your Kundli and answer your questions:
| Type | Examples | How we get it |
|---|---|---|
| Contact details | Name, phone number, email address | Enquiry form, call, WhatsApp or email |
| Birth details | Date, time and place of birth (yours, and your partner's for Kundli matching) | Shared by you for your reading |
| Your questions | Concerns about love, marriage, career, health, business or family | Shared by you during consultation |
| Technical data | Browser type, device, pages visited, approximate location from IP | Automatically, through cookies and server logs |
Please share only what you are comfortable with. You are never required to give information that is not needed for your reading.
03How We Use Your Information
- To prepare your Kundli and give you a personal astrology consultation.
- To reply to your enquiry and schedule your call or WhatsApp session.
- To suggest suitable Vedic remedies based on your chart.
- To send follow-ups about your own consultation (we do not send promotional spam).
- To improve our website, its content and the user experience.
- To meet legal, tax or regulatory requirements where applicable.
04WhatsApp, Calls & Email
Our enquiry form does not store your details on our website. When you press "Send on WhatsApp", your browser opens WhatsApp with a pre-filled message that you choose to send to us. From that point, the message is handled by WhatsApp (Meta) under its own privacy policy.
Conversations on phone, WhatsApp and email are used only for your consultation. We do not record phone calls.
05Cookies & Analytics
Our website, built on WordPress, uses small files called cookies to work properly and to understand how visitors use it. These may include:
- Essential cookies — needed for the website to load and function.
- Language cookies — remember your chosen language in the translation tool.
- Analytics cookies — anonymous statistics on pages visited, if analytics tools are enabled.
Some features load content from trusted third parties such as Google Fonts and the website's translation service. You can block or delete cookies in your browser settings; some parts of the site may not work as expected if you do.
06Sharing Your Information
We do not sell, rent or trade your personal information. We share it only when necessary:
- With a pandit or priest, only if you ask us to arrange a puja or ritual on your behalf.
- With service providers that run our website and communication (hosting, WhatsApp, email), who process data only to provide their service.
- When required by law, court order or a government authority.
07Payments
Consultation fees are paid through UPI, bank transfer or other payment apps. Payments are handled by your bank or payment provider. We do not collect or store your card number, UPI PIN or banking passwords. We only keep basic payment records (amount, date, reference) for accounting purposes.
08Data Security
We take reasonable steps to protect your information, including a secure (HTTPS) website, restricted access to consultation records, and keeping your birth details confidential. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
09How Long We Keep It
We keep your consultation details only for as long as needed to serve you, including any follow-up questions about your reading, and to meet legal or accounting requirements. After that, the information is deleted or anonymised. You can ask us to delete it sooner at any time.
10Your Rights
Under Indian data protection law, you have the right to:
- Access — ask what personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete details.
- Erasure — ask us to delete your information.
- Withdraw consent — stop us using your information for consultation follow-ups.
- Grievance — raise a complaint with us, and if unresolved, with the Data Protection Board of India.
To use any of these rights, contact us using the details below. We will respond within a reasonable time.
11Children's Privacy
Our services are meant for adults aged 18 and above. If a consultation is needed for a child (for example, preparing a newborn's Kundli), it should be requested by a parent or legal guardian, who provides the details on the child's behalf.
12Third-Party Links
Our website contains links to WhatsApp, Facebook, Instagram, X (Twitter) and other sites. We are not responsible for the privacy practices of these websites. Please read their privacy policies before sharing information with them.
13Changes to This Policy
We may update this Privacy Policy from time to time. Any change will be posted on this page with a new "Last updated" date. We encourage you to review it occasionally.
14Contact & Grievance Officer
For any question, request or complaint about your privacy, please contact our Grievance Officer:
Astrological guidance is based on Vedic principles and is for informational and spiritual purposes. It is not a substitute for professional medical, legal or financial advice.